FAQs

Frequently Asked Questions

Where do you ship from?
We ship from our network of trusted warehouses and fulfillment centers across India to ensure fast delivery.

How long does delivery take?
Most orders arrive within 2-5 business days. Delivery times may vary depending on product availability and your location.

When will I receive my tracking information?
You’ll receive a tracking number via email within 1-2 business days after your order is processed.

Is shipping really free?
Yes! Enjoy free shipping on all orders anywhere in India. No minimum purchase required.

Where is UnboxSmile located?
We’re proudly based in India, serving customers nationwide.

What currency will I be charged in?
All transactions are processed in INR (Indian Rupees). International cards may display converted amounts based on your bank’s exchange rate.

Will I get an order confirmation?
Yes! You’ll receive an order number and confirmation email immediately after purchase. Check your spam folder if you don’t see it within 24 hours.

How can I resolve an issue with my order?
Contact our support team at support@unboxsmile.com with your order number for prompt assistance.

What payment methods do you accept?
We accept:
• Credit/Debit Cards
• UPI/Wallets (PhonePe, GPay, etc.)
• Cash on Delivery (COD)

Is checkout secure?
Absolutely. Our website uses 256-bit SSL encryption to protect all transactions.

How do you use my email address?
Your privacy matters. We only use your email to:
• Send order updates
• Share exclusive offers (you can unsubscribe anytime)
• Never sold or shared with third parties

Can I return or exchange items?
Yes! See our Return Policy for details on eligibility and timelines.

Need more help?
Email us at support@unboxsmile.com – we typically respond within 24 hours.